Shipping & Exchange Policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.

• Orders are generally processed within 1–3 business days after payment confirmation.

• Delivery usually takes 3–7 business days, depending on your location and courier service.

• Delivery times may be longer for remote areas or during holidays, sales, or unexpected courier delays.

• Once your order has been shipped, you will receive tracking details through your registered email or phone number, where available.

• Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

• We are not responsible for delays caused by incorrect or incomplete addresses, natural events, courier issues, or circumstances beyond our control.

Exchange Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request an exchange.

Eligibility for Exchange

To be eligible for an exchange:

• The exchange request must be made within 7 days of delivery.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, accessories, and other items received with the order.

• You may be required to provide clear photos or videos showing the issue with the product.

• Exchanges are subject to product availability.

Non-Exchangeable Items

Products may not be eligible for exchange if:

• The product has been used, damaged, or altered after delivery.

• The original packaging or accessories are missing.

• The exchange request is made after the specified exchange period.

• The issue is caused by improper use, handling, or storage of the product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos/videos of the product.

After reviewing your request, we will provide instructions for the exchange or other appropriate resolution.

Exchange Shipping

If the product is confirmed to be damaged, defective, or incorrectly shipped by us, we may cover the applicable return/replacement shipping costs.

For exchanges requested for reasons other than a product defect or our shipping error, shipping charges may apply.

How to Request an Exchange

To request an exchange, contact our customer support with:

• Order number

• Customer name

• Reason for exchange

• Photos/videos of the product, if applicable

Our team will review your request and respond with the next steps.

Important

We reserve the right to reject exchange requests that do not meet the conditions of this policy.

By placing an order on our website, you agree to the terms of this Shipping & Exchange Policy.